Cool Cat Casino guarantees that all its clients will always get timely support if there is a need. The fastest way to get an answer is online chat.

Players from the United States can use free telephone support. International call should be paid. You can also send questions via email.

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I asked the customer service agent, and she assured me this would only apply to bank wire withdrawals. Cool Cat Casino has had some complaints about wait times in the past, but it seems to be getting its act together in this regard.

Like all VIP clubs, the higher the level you reach, the greater the rewards. Live Chat — This is always the best way to get in touch with urgent matters.

I am very happy with the overall level of service I received and the response times. Telephone Hotline — A casino which offers telephone support always gets cool points from me.

Customer service is one of the most important elements at any online casino. I can confirm that the customer support at Cool Cat Casino is as good as any anywhere else.

I recommend Cool Cat Casino to those who like to play a little bit of everything and who like generous VIP programs and bonuses.

The best way to find out if Cool Cat Casino is right for you is to visit. A review can only tell you so much. Any winnings beyond your limit are deducted from your account.

However, the casino waives the maximum cash-out for many bonuses, and in some cases, it even waives or at least reduces the playthrough requirement.

Bonuses will often be restricted to certain games, such as slots and keno. Placing wagers on other games while a bonus is active will void your bonus and any winnings derived from it.

Some bonuses are able to be used with all allowed games. Certain games are off-limits for bonuses at all times.

These include:. The standard requirement for deposit bonuses is 30 times for slots, keno and scratch cards.

It is 60 times for video poker and allowed table games. If you increase your wagering requirement to 60 times by playing those games, then that increase applies to your entire bonus regardless of how you used the other money.

If you have enjoyed your time at Cool Cat Casino and are ready to deposit real money, you can claim a percent match bonus using coupon code NDBN.

There is no published upper limit, but there is a practical limit for whichever payment method you choose.

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